With more than a decade of IT industry experience, our very own Moiz Bhinderwala, Technical Services and Logistics Group Manager, has gained a firm grasp of the technological landscape. Moiz has been with us since 2011 where he’s worked closely with clients in understanding their unique challenges and solves for them. We picked his brain for deep insights on one of IT’s biggest trends, unified endpoint management (UEM) and how the DCC-VMware collaboration comes into play.
What motivated the rise of UEM?
We are seeing a huge rise in mobile devices and operating systems and now IoT devices. Businesses have already started to respond to modern-day employee needs, embracing the bring-your-own-device (BYOD) workstyle and enabling remote work. The issue that arises is that these mobile and desktop interfaces, as well as software differ so significantly that organizations struggle to deliver a consistent and secure end-user experience.
To solve that pain point, IT responded with unified endpoint management (UEM), a universal platform for managing every device and every operating system across any organizational use case.
Where does DCC fit in the UEM picture?
With our enterprise level partnership with VMware, we fit into every aspect of the UEM picture – we’ve innovated user-ready IT to deliver a seamless experience from deployment to management to analytics. This is made possible through the collaboration between our Q-wrxSM asset and lifecycle management solution with VMware’s intelligence-driven workspace platform, Workspace ONE.
How does Q-wrxSM and Workspace ONE work together?
Q-wrxSM takes care of everything from product orders to inspection to deployment. We keep devices configured to clients’ environment on hand, and ensure they arrive into the users’ hands-on time and ready to use. In the event of unavoidable IT system errors, downtime is kept minimal.
Before deployment, the VMware Workspace ONE platform is installed on every device. This ensures that all devices are enrolled into the Workspace One management portal and gets configured exactly as the organization intended. It allows for well-designed security policies to be enforced on the device as soon as it is turned on. Traditionally, organizations have accomplished this by employing multiple management tools that seldom communicate with one another. VMware has a more modern approach – a unified portal for managing all your enterprise devices. Workspace ONE makes it easier for IT organizations to embrace trends like BYOD by keeping personal and enterprise data segregated, private, and secure. It can truly deliver any app on any device.
In short, Q-wrxSM gets devices into customers’ hands. Once there, Workspace ONE supports your IT team in managing those devices.
What are their biggest differentiating factors?
From a Q-wrxSM standpoint, it decreases deployment time from two to three weeks, to two to three days. Our robust logistics system allows us to ship out user-ready devices on the same day that orders are placed. This is made possible because we work closely with our client’s IT teams to understand their imaging and IT deployment process at the beginning of any project. By understanding their workload, we are able to advise on our clients on the specific technology they need to best support their business.
From a VMware standpoint, they are the UEM market leader for a reason. Workspace ONE supports the most number of platforms compared to other digital workspaces – Windows, macOS, iOS, Android and Chome OS. Another key benefit is that virtualized desktops and software applications can be delivered from the datacenter to the user’s device securely.
What types of companies stand to gain the most from this solution?
Size-wise, mid to large companies, especially companies with a good percentage of mobile workers, or companies looking to enable remote work. With Workspace ONE, users need not be connected to the corporate network, they only need an internet connection to gain access to their workspace securely.
System-wise, companies still relying on Windows SCCM should seriously consider adopting this solution. SCCM is a more traditional way of PC lifecycle management but unlike Workspace One is limited only to the Microsoft Ecosystem. To aid the transition, VMWare has even introduced AirLift as part of the Workspace One solution, a co-management tool that works with SCCM.
From a cost perspective, companies with a high rate of help desk tickets and complaints are great candidates. Often, internal IT teams are faced with a lack of organization, process, and resources for managing their environments. Workspace One empowers IT teams to design and deliver great device policies that leads to fewer issues and reduced helpdesk calls. This leads to a better experience for the end-user and the IT team that supports them.
What is the one thing you would want clients and potential clients to takeaway in regards to this workspace solution?
I think of this as a Swiss Army knife – instead of needing separate tools for separate management tasks, clients have one single solution for all their devices.
Every device, from smartphones to laptops to IoT devices, managed from one single console, securely. In short, it helps organizations accomplish more with less.
What does the future of UEM look like?
Unifying the management of end-user devices has transformed how efficiently IT can be delivered and managed. The UEM market is set for sustainable growth. As new devices enter the market, the ability to manage them under one umbrella is increasingly valuable. UEM is also a great gateway to a more comprehensive IoT management approach. Clients are already managing their IoT devices such as barcode scanners, label printers and more under Workspace ONE. To sum up, we’ll keep seeing more and more operating systems, form factors and devices in the market, which will only reinforce the need for UEM.