For a clear picture of what partnerships with our clients look like, we tapped into a resource here at Dynamic Computer Corporation, Lori Kasparian, a Senior Account Manager, who has over two decades of experience dealing directly with our customers. She leverages her wealth of knowledge to understand customers’ needs and pain points and works with them to understand how Dynamic can solve for their business.
What are some common reasons customers approach Dynamic in the first place?
Many IT teams today are stretched too thin – they’re faced with the constant pressure to increase efficiency, lower operating costs, manage network vulnerability, all on top of innovating systems and processes.
If not done correctly, IT device deployment can become a burden for companies, and there’s a hundred things that can go wrong. This is where Dynamic comes in – to lift that burden of dealing with foundational IT needs and allow them time to focus on organizational growth.
In place of Q-wrxSM, how are your prospects currently handling IT asset management?
This may come as a surprise, but many modern businesses today do not yet have a structured IT asset management solution in place. Many of these companies still engage in transactional cycles of buying devices and procuring them separately when a business need arises, as opposed to managing their asset inventory as whole.
What are the biggest issues that arise from that?
It drives up costs and deployment time. By putting in individual orders, companies lose out on the advantage from economies of scale. This approach also makes it harder to control overall budgets because of the lack of planning in purchases.
In terms of deployment time, each order will take weeks to actually reach a user’s hand due to the details that go into each individual order. All of this also adds up to taking away time from the internal IT team that should have been spent more productively.
How does Q-wrxSM solve these challenges?
Q-wrxSM is a more strategic approach to managing a company’s IT assets and device lifecycle. It takes care of everything from acquisition to disposal at the end of the lifecycle. It gives our clients visibility and control over the entire IT lifecycle, while ensuring compliance and security.
By removing transactional processes of individual orders, as well as allowing for automation to take the place of previously cumbersome processes, Q-wrxSM drives down IT operational costs significantly. It is also worth mentioning that since every device has a 3% failure rate, we fully absorbs that issue so our clients never have to see it.
With more players entering the IT asset management market, what are some ways Dynamic differentiates themselves?
Our biggest selling point is that we drive down deployment time from two to three weeks to two to three days. We have a solid logistics system allowing shipment of devices to initiate the very day orders are put in. This is truly something that no other IT partner lives up to.
On top of that, we strongly shy away from cookie cutter approaches. Every client we work with will not only receive assets configured to their specifications, but also the most suitable assets for their business needs. This is made possible through over 500 top-tier tech partnerships Dynamic has formed over the years that we fully leverage to best serve our clients.
When it comes to cost, we work out a fixed budget with our clients and see to it that their needs are met, without exceeding their budget. Dynamic monitors market price fluctuations, as well as handles price negotiations, so clients never have to.
What is the one thing you would want interested readers to take away in regards to the Q-wrxSM solution?
A transactional procurement model may work for smaller companies, but as businesses scale, it starts to put too much strain on IT departments. For mid to large sized companies to be successful in their IT operations, they need to employ modern processes to take care of foundational IT needs more efficiently, which is why solutions such as Q-wrxSM are a vital piece to success in 2018.